Review Kuwait Airways Economy Class Frankfurt – Bangkok

Before we start with the Review of Kuwait Airways we dive a bit into the history of the airline. You can skip right here to the Review of Kuwait Airways.

Kuwait Airways or in Arabic: الخطوط الجوية الكويتية‎, al-Xuṭūṭ al-Jawwiya al-Kuwaitiyah is the national carrier of Kuwait. Kuwait Airways is a member of the Arab Air Carriers Organization.
In 1953 a group of Kuwaiti businessmen founded Kuwait National Airways. The government took a 50% interest. A five-year management contract was signed with British International Airlines (BIA) a BOAC subsidiary in Kuwait that operated charter flights and provided maintenance services. Operations started finally on the 16th of March in 1954. In July 1955, the name Kuwait Airways was adopted. BIA was taken over by Kuwait Airways in April 1959.
In February of 2017, the Government of Kuwait took over Kuwait Airways.

Original Kuwait Airlines Logo

Old Logo Kuwait Airways

The Kuwait Airways logo was sketched 1958 from the then acting CEO Harry Pusey. He was inspired by a bird ready to leave a tree branch.

While designing the logo, I had to review the company’s image and develop a new logo and brand identity. Therefore the bird with its beak held high, reflecting my hope that to whichever destinations Kuwait Airlines aircraft may fly, it must always be safe in the sky and there must not be any accidents.

The New Kuwait Airlines Logo

New Logo Kuwait Airways

The airline revamped its livery in October 2016.

A new paint scheme on the planes started with the first of 10 Boeing 777-300ERs they took over at Boeing Commercial Airplanes’ Headquarters, in Seattle, USA.

An official launch event for the new design was held at the same time. Kuwait Airways presented new Uniforms and an updated bird logo.

Kuwait Airways Plane
Kuwait Airways Plane

You can see the bird taking off on the back and tail of the new Boeing 777-300ER. The first delivery of the new 777-300ER touched down in Kuwait in December 2016. The total order was 10 planes and the last one was delivered in the Fall of 2017.
Further additions to the fleet will include 15 Airbus A320neo’s and 10 Airbus A350s. Their delivery is scheduled to start in 2019. Once the delivery of the new aircraft is concluded, Kuwait Airways said it will sport the youngest commercial airline fleet in the world.

Review Kuwait Airways Frankfurt – Bangkok – Frankfurt

Frankfurt – Bangkok – Frankfurt

This review is from my flight from Frankfurt to Kuwait and from Kuwait to Bangkok.

Travel Dates:  December 17th 2017 and May 3rd 2018

Website and Booking Management

Let’s take a look at Kuwait Air’s website (https://www.kuwaitairways.com) first. I only review the part that you would use after you book your flight. If you book with the airline or not does of course not matter. You will get your 6 digit Booking Reference or your E-TICKET Number in the confirmation email.
On the website, you will find the tab Manage Booking. From there you click on Manage Booking again. This brings you to a new page where you can book all the extras like Seat Selection, Meal Selection if you require or want a special meal like Vegetarian, Vegan or Halal and many more. You find another button for Special Service. This would be a Wheel Chair.
Kuwait Airline Web Page
Kuwait Airline Web Page
Kuwait Airine Booking Details
Kuwait Airine Booking Details

Now it is time to choose some seats and the meal if you do not want the food options they will have on the flight. In my case, it is a Vegetarian meal without dairy products. Let’s do that:

Kuwait Airways Food Selection
You can choose you meal options individual for all four legs of the trip.

So far so good. There could be a button on the first tab of the Meal Selection to have the same meal for the trip. But if you like different food it only takes a minute to complete the whole trip.

Kuwait Airways Seat Selection
Kuwait Airways Online Seat Selection
Kuwait Airways Booking Overview
Kuwait Airways Booking Overview

As you can see – all of the above was free of charge which I do like a lot. Usually, a non-standard meal is free with every airline as long as you do not fly Low-Cost Carriers. But free seat selection – especially the seats with more legroom are long gone on a lot of airlines.
So far this is 5 Star!

5/5

Baggage and Carry-On Luggage

Kuwait Airways Baggages
Kuwait Airways Baggages

The baggage allowance on Kuwait Airways:
Royal Class 3 pieces (32kgs each piece) Maximum dimension 300cm / 118inch
First Class 2 pieces (32kgs each piece) Maximum dimension 300cm / 118inch
Business Class 2 pieces (32kgs each piece) Maximum dimension 158cm / 65inch
Economy Class 2 pieces (23kgs each piece) Maximum dimension 158cm / 65inch
Infants on each class 1 (10kgs) not exceeding total dimensions 115 cms or 45 inches.
Maximum dimension: length + width + height

The normal CHECK-IN Bag should be within: Length 90cm / Width 65cm / Height 75cm. Everything bigger is considered cargo and you have to pay extra.

Free Carry-On Baggage
Royal, First, and Business Class 1 piece not to exceed 11 Kgs. One small Laptop Bag
Economy Class One piece not to exceed 7 Kgs. One small Laptop Bag to be placed under the seat in front.
This is 5 Star!

5/5

Check-In & Boarding

Check-In
That is the same old Check-In as with every airline. You get to the airport and depending on the size of it have to walk, take a bus, the Skytrain or whatever kind of connection they offer between terminals. After that, you go to the counters and get in line with the other travelers.  When it is your turn you give your passport and put your bags on the scale. Do not forget to leave without your luggage receipt!

Boarding
Sometimes it works better and sometimes not. If you ever took a plane out of New Delhi you might remember that nobody cares about the lady at the desk. She can say “Now we like to invite our 1st Class and Business Class customers to board” as long as she wants. Everybody will run and block the gate. Unless I really have an experience I remember the Check-In will not be part of the review.

Economy Cabin Seat Kuwait Airways

Boing 777-300EB Business Class Kuwait Airlines
You pass the Kuwait Airlines Business Class on the way to the Economy section

Kuwait Airways Boing 777-300ER Economy Class comes with a 3-3-3 seating configuration. 3 seats on the left, 3 seats in the middle and 3 seats on the right side of the plane. Personally, I prefer a 2-5-2 configuration. This way only the passenger in the middle of the plane has to climb over 2 other passengers to get to the toilet or get something out of his bag. Of course only if the plane is full. And if the plane is not full you leave the seats in the middle empty. Or let’s say you are a family traveling with two or three children. What is better than to have them between the parents? Both can attend to them which is not possible if you have 2 children in a 3-3-3 configuration.
The Economy Class Seat has a width of 46cm (18″) and a pitch of 81cm (32-35″)
The Business Class Seat has a width of 56cm (22″) and a pitch/bed length of 193cm (76″)
The First Class Seat has a width of 61cm (24″) and a pitch/bed length of 203cm (80″)

Economy Seats Kuwait Airways
Economy Seats Kuwait Airways
Economy Class Kuwait Airways
Economy Class Kuwait Airways

The plane was less than a year old and the seats one of the latest ones on the market. Nothing to complain here.

The same goes for the lavatories.

Lets talk about legroom
I am 203 cm which is something like 6 Feet 7 Inches. Take a look at this picture how much space was left even for me in a standard seat!

Plenty of legroom at Kuwait Airways
Plenty of legroom at Kuwait Airways

I had the Exit Row on three of my 4 flights and one time I could switch from my seat in the first row of the cabin. Less space than the Exit Row but still much better.

Exit Row Seats Kuwait Airways
Exit Row Seats Kuwait Airways
Emergency exit seat
Emergency exit seat
First row Economy Class Seats
Still plenty of room and no seat in front of you
Kuwait Airways Noise Meter
Kuwait Airways Noise Level

Strange – if you fly the plane is relatively quiet compared to other planes. But if you look at the numbers it is quite average.
Anyhow I give 5 Stars for Seating and the cabin!

5/5

Kuwait Airways Economy Class Meals

I choose the Vegetarian option without Dairy. Many more to choose from and of course they have the regular meals as well.

Regular Menu
Regular Menu
Vegetarian Lunch Kuwait Airways
Vegetarian Lunch Kuwait Airways
Snack Kuwait Airways
Snack Kuwait Airways
Vegetarian Dinner Kuwait Airways
Vegetarian Dinner Kuwait Airways
Vegetarian Breakfast Kuwait Airways
Vegetarian Breakfast Kuwait Airways
Vegetarian Dinner Kuwait Airways
Vegetarian Dinner Kuwait Airways

Nothing to call home about if you ask me. The food was OK but that was it. Kuwait Airways is a Dry Airline so there was no Alcohol to choose. Since I do not mind a Beer to sip while looking at clouds or a glas of Red with my food.
I can only give 3.5 Stars for the food. With alcoholic beverages, it would be 4.5 stars. But I know that this is a dry airline when I book it – still I like to fly with them! And I guess it is healthy for a change 🙂

3.5/5

Kuwait Airways Economy Class In-Flight Entertainment System

Entertainment System Economy Class Kuwait Airways
Entertainment System Economy Class Kuwait Airways
Economy Class Entertainment Screen Kuwait Airways
Look at this massive screen. I never had a bigger one on any flight in Economy Class – ever!
Economy Class Entertainment Screen Kuwait Airways

The screen comes with a USB port to charge your device. The seat has another one if you need to charge your Phone and Tablet for example. If you play a game with your seat neighbor you can plug two headphones on the screen.

There are a few hundred movies to choose – plenty of them in English. On top of that TV-Series and Documentaries.

The screen shows you the time you have left till arriving at the airport. If your flight time is shorter than the movie you choose the in-flight system will give you a warning if you still want to see the movie.

Movie Info
Movie Info
Vegetarian Lunch Kuwait Airways
Economy Class Exit Row Entertainment Screen Kuwait Airways

I give 5 Stars for the entertainment system.

5/5

Customer Service

Service does not only mean the service you receive while in the air. It is the service you get while still on the ground as well. This part is about Customer Service on the ground.
Since I book 6-month tickets and I do book them fairly early the flight plan does change sometimes. I had this 2 times with Kuwait. The flight to Kuwait and Bangkok changed one hour back or forth which does not matter. But two times they booked me with a very inconvenient layover time in Kuwait on the way back. From 4 hours or less to 15 hours. I have no clue who does things like that.
Last year I called an agent in Kuwait since I was still in Thailand. That took some time but worked well.
This year I tried to call their service phone in Germany, Switzerland, Kuwait, and the USA. Was lucky in the USA but the connection dropped only a minute before we were done. The next agent could not understand my request and put me back in the loop. REALLY??
In the end, I reached somebody at the airport office of Kuwait Airways in Frankfurt. He gave me the email of the city office. Only hours later my flight was changed back to the same date with the 4 hours layover again. Reaching nobody on the phone in 3 out of 4 countries is not acceptable!
I can only give one star for the Customer Service of Kuwait Airlines
1/5

Cabin Crew

The cabin crew was always there when I needed them. The flight attendant working my aisle was walking the seats from time to time so there was no need to buzz them.
Service was friendly and I do not remember anything unpleasant.

4/5

Summary of my Review for Kuwait Airlines

Kuwait Air Review
Website and Booking Management
5 Star
Baggage and Carry-On Luggage​
5 Star
Seating
5 Star
Meals
3.5 Star
Entertainment System
5 Star
Customer Service
1 Star
Cabin Crew
4 Star
4/5

My rating of Kuwait Airlines: 4.1 Stars

What do you think of Kuwait Airways? Please let me know in the comment section!

 

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