Review KLM Economy Class Jakarta – Kuala Lumpur

Before we start with the Review of this KLM flight we dive a bit into the history of the airline. You can skip right here to the KML Review.

The flag carrier airline of the Netherlands KLM Royal Dutch Airlines, or Koninklijke Luchtvaart Maatschappij N.V.  is the oldest airline in the world still operating under its original name.
Founded on 7 October 1919 by eight Dutch businessmen, KLM was one of the first commercial airline companies in the world.
The first KLM flight took place on May 17, 1920 from London to Amsterdam. In this year KLM carried 440 passengers and 22 tons of freight.
KLM’s first intercontinental flight took off on 1 October 1924. The final destination was Jakarta, in the Dutch East Indies.
Until the outbreak of the Second World War in 1939, this was the world’s longest-distance scheduled service by airplane.
In 1950, KLM carried 356,069 passengers. In 1980, KLM carried 9,715,069 passengers. In 1990, KLM carried 16,000,000 passengers. In 2018 KLM had over 34 Million passengers and 169 planes.

KLM Asia

KLM Asia is a KLM-owned subsidiary registered in Taiwan. The airline was established in 1995 to operate flights to Taipei. This way KLM would not compromise the traffic rights for destinations in the People’s Republic of China.

The KLM hub is at the Amsterdam Airport Schiphol.

The Fokker Flights to Asia

KLM Fokker F-XVIII departing from the Dutch East Indies, 1932
Photo: Tropenmuseum

New Planes expand the Fleet

The four-engine turboprop Vickers Viscount 800 was introduced on European routes in 1957.
Source. Wikipedia

KLM Review Jakarta - Kuala Lumpur

Jakarta - Kuala Lumpur

This review is from my flight KL 0810 from Jakarta to Kuala Lumpur.

Travel Date:  March 2nd, 2019

Website and Booking

Let’s take a look at the KLM website (https://www.klm.com) first.

KLM Website Flight Search
This Web Site is a bit confusing. You get the option with a return flight but no One Way. You have to click on One Way at the left lower corner to get to the next screen.
KLM Web Site flights to choose from
If you are flexible you can click on the arrow next to the day selection to find a cheaper price. After that you click the green box.
KLM Booking Site Page 3
Nice feature: You can save your flight for 72 hours for a small fee
KLM Web Site Standard or Flex Fare chooser
The next screen gives you an update to choose from. Basically you save money when you cancel or change your flight with the Flex option
KLM Extra Options
On the next page you can choose seats or extra baggage
KLM Seat Options
No clue why Extra legroom, Preferred as well as Standard seats all cost the same. So if you choose one of those get the Extra legroom or an Preferred seat. 160,600 IDR are about 10€ when I took the flight.
Woah - who brings 10 big bags? Good to know you can for only 1189€! And you better book before the flight.
KLM Payment Options
All 3 options are free of any extra charge

Quiet easy and streamlined to book a flight here. But you have to pay extra for a seat to choose? This is Budget Airline level but not good for a real airline. I can not give more than 3 stars
So far this is 3 Stars!

3/5

Baggage and Carry-On Luggage

The baggage allowance on KLM:

Economy passengers on intercontinental flights may check 1 bag with total dimensions of max 158 cm (62 in) and a max weight of 23 kg (50 lbs). On European flights, Standard and Flex passengers may check 1 item of 23 kg (50 lbs) free of charge.

Economy passengers on Light tickets do not receive a checked baggage allowance but can purchase an allowance. A 23 kg (50 lbs) bag costs EUR 25 online, or EUR 35 at the airport.

Business Class passengers are permitted to check in 2 hold bags, each with total dimensions no greater than 158 cm (or 62 in) and each weighing no more than 32 kg (70.5 lbs).

Free Carry-On Baggage
Business Class 2 pieces plus one small item not to exceed 18 Kg together
Economy Class 1 piece plus one small item not to exceed 12 Kg together

Very confusing if you fly Economy. And you fly with a “real”, not a Budget Airline but still have to pay for a bag with a Light ticket? And compared to 30kg on some airlines 23 is only standard.
This is 3 Stars

3/5

Check-In

KLM Early Boarding in Jakarta
That is the same old Check-In as with every airline. You get to the airport and depending on the size of it have to walk, take a bus, the Skytrain or whatever kind of connection they offer between terminals. After that, you go to the counters and get in line with the other travelers. When it is your turn you give your passport and put your bags on the scale. BUT WAIT A MINUTE this time it was different – it was better. It was the best Check-In experience I had so far.

Early Boarding KLM Jakarta Kuala Lumpur

This is great. I had a train to Jakarta and took the Airport Bus from the Train Station. I got to the airport very early and was super happy to get rid of my bag when I got there. Early Baggage Drop-Off they call it. Love it!!

I would give 6 Stars but can only give 5 Stars

5/5

Boarding

Surprise Surprise – Boarding was fun as well. Usually, you have big chaos and people queuing on the wrong line or do not listen when they say “Now boarding row 15 to 25”. So the guys that sit in row 27 go and block everything.

Boarding in Jakarta They had their lines organized with barriers so people could form nice queues. And you could read where you have to stand so actually nobody was in the wrong lane. Unfortunate I was in the last lane that got into the plane but that is not KLM’s fault.

I do not give a rating because I do not know if they board like this all the time at the airport or if this is organized by KLM.

Economy Cabin Seat KLM

The KLM Boing 777-200 Economy Class comes with a 3-4-3 seating configuration. 3 seats on the left, 4 seats in the middle and 3 seats on the right side of the plane.

The Economy Class Seat has a width of 44,45 cm (17.5″) and a pitch of 78 cm (31″)
The Economy Comfort Class Seat has a width of 44,45 cm (17.5″) and a pitch of 89 cm (35″)
The Business Class Seat has a width of 51 cm (20″) and a pitch of 160 cm (63″) Flat Bed

I had the seat 20K

The seat looks good. I like the colours as well
Legroom KLM Boing 777-200ER seat

Lets talk about legroom
I am 203 cm which is something like 6 Feet 7 Inches. Take a look at this picture how much space was left even for me in a standard seat!

Seats KLM
Compared to Kuwait the seat is not as wide and you can not recline as much.
I give 4.2 Stars for Seating
4.2/5

KLM Economy Class Meal

To be fair – the flight was short and I was surprised that we got free food at all.

KLM Food Service

They give you that nice black set to lay out on your table. So you do and you can smell the food already. After a while, the food service is at your seat and they only have one option and that one comes with Chicken. If you only have one option why not have Rice with Vegetables? So everybody can eat? I had two beer for dinner. Thank you, KLM but this is not nice.

I can only give 1 Star for the food. Maybe with another beer 1.5 but they only had Heineken.

1/5

KLM Economy Class In-Flight Entertainment System

KLM B777-200ER Cabin
Nice big screen - nothing to complain
KLM Entertainment B777-200ER

The screen comes with a USB port to charge your device.

The screen shows you the time you have left till arriving at the airport. If your flight time is shorter than the movie you choose the in-flight system will give you a warning if you still want to see the movie.

Plenty of movies to choose from. Nothing to complain!

Since my window seat was in the middle of the wing I saw not really a lot. They had no cameras like Kuwait Airways for example but this screen is interesting too. You feel a bit like a pilot.

I give 5 Stars for the entertainment system.

5/5
Soundcheck KLM-B777-200ER
Looks quite average but it is quiter than the Boing 777-300ER of Kuwait Airways for example

Cabin Crew

Since the flight was short I can not really say a lot about the crew. The flight attendant working my aisle was friendly but that is it.

4/5

Summary of my Review for KLM

KLM Review
Website and Booking Management
3 Star
Baggage and Carry-On Luggage​
3 Star
Check-In
5 Star
Seating
4.2 Star
Food Service
1 Star
In-Flight Entertainmant
5 Star
Cabin Crew
4 Star
3.6/5

My rating of this KLM flight: 3.6 Stars

What do you think of KLM? Please let me know in the comment section!

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